Introduction
(“Xenon Bulbs”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our business.
By using our website, you agree to the practices described within this Privacy Policy.
Who We Are
Xenon Bulbs
40 Listerhills Road
Bradford
West Yorkshire
BD7 1HT
United Kingdom
Email: info@xenonbulbs.co.uk
Telephone: 01274 315177
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
· Name
· Billing address
· Delivery address
· Email address
· Telephone number
Account Information
· Login details
· Saved preferences
· Account activity
Order Information
· Products purchased
· Transaction history
· Warranty claims
· Returns history
· Customer service enquiries
Technical Information
· IP address
· Browser type
· Device information
· Operating system
· Website usage data
Payment Information
Payments are processed securely through trusted third-party payment providers.
We do not store full debit card or credit card details on our servers.
How We Use Your Information
We use your information to:
· Process and fulfil orders
· Deliver products and services
· Process payments
· Manage customer accounts
· Provide customer support
· Process returns and warranty claims
· Respond to enquiries
· Improve our products and services
· Detect fraud and prevent misuse
· Comply with legal obligations
Where consent has been provided, we may also send promotional emails, special offers and product updates.
You may unsubscribe from marketing communications at any time.
Legal Basis For Processing
We process personal information under one or more of the following lawful bases:
· Performance of a contract
· Compliance with legal obligations
· Legitimate business interests
· Customer consent where required
Sharing Your Information
We do not sell, rent or trade personal information.
We may share information with trusted third parties where necessary, including:
· Payment processors
· Courier and delivery companies
· Website hosting providers
· IT and software providers
· Professional advisers
· Government or regulatory authorities where required by law
All third parties are expected to process personal information securely and only for legitimate business purposes.
Cookies
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies may be used to:
· Remember customer preferences
· Maintain shopping basket functionality
· Improve website performance
· Analyse website traffic
· Support marketing and advertising activities
You may disable cookies through your browser settings, however some areas of the website may not function correctly.
Analytics & Advertising
We may use services such as:
· Google Analytics
· Google Ads
· Meta (Facebook & Instagram) Advertising
· Email Marketing Platforms
These services may collect anonymous or pseudonymous information regarding website usage, advertising performance and customer interactions.
Email Marketing
If you subscribe to our newsletter or marketing communications, we may contact you regarding:
· New products
· Special offers
· Promotions
· Company updates
You may unsubscribe at any time using the link included within our emails or by contacting us directly.
Data Security
We implement appropriate technical and organisational measures to protect personal information against:
· Unauthorised access
· Loss
· Misuse
· Disclosure
· Alteration
· Destruction
Whilst we take security seriously, no online system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
· Fulfil orders
· Provide customer support
· Process warranties and returns
· Meet legal, tax and accounting requirements
· Resolve disputes
· Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR and applicable data protection laws, you may have the right to:
· Access your personal information
· Correct inaccurate information
· Request deletion of your data
· Restrict processing
· Object to processing
· Request data portability
· Withdraw marketing consent
To exercise any of these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites and encourage users to review their individual privacy policies.
Customer Images & Reviews
Where customers voluntarily submit photographs, reviews, testimonials or other content relating to products purchased from Xenon Bulbs, we may use such content for marketing, advertising, social media and promotional purposes unless otherwise agreed in writing.
Copyright remains with the original creator where applicable.
Changes To This Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be published on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Email: info@xenonbulbs.co.uk
Telephone: 01274 315177
Retail Store & Fitting Centre
40 Listerhills Road
Bradford
West Yorkshire
BD7 1HT
United Kingdom
