At Xenon Bulbs Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our returns and refund terms below.
1. Eligibility for Returns
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Items can be returned within [7–14 days] of delivery.
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Products must be unused, undamaged, and in original packaging with proof of purchase.
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Certain items such as clearance products, custom orders, or gift cards may not be eligible for return.
2. Non-Returnable Items
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Products damaged due to improper installation, misuse, or modifications.
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Items without original packaging or missing accessories.
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Bulbs or electrical items that have been installed or tested.
3. Return Process
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Contact us at [your email/phone] with your order number and reason for return.
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Our support team will provide you with a Return Authorization and instructions.
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Ship the item back to our return address at your own cost (unless the product is defective or incorrect).
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Once received and inspected, we will notify you about your refund status.
4. Refunds
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Approved refunds will be issued to the original payment method within [5–10 business days].
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Shipping costs are non-refundable (unless the return is due to our error or defective product).
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Partial refunds may be granted if items are returned used or damaged.
5. Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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To request an exchange, contact us with your order details.
6. Damaged or Defective Products
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If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos/videos as proof.
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We will arrange a replacement or full refund at no extra cost.
7. Contact Us
For return or refund assistance, please reach out to:
📧 Email: info@xenonbulbs.co.uk
📞 Phone: 01274 315177
📍 Address: Retail Store & Fitting Centre 40 Listerhills Road, Bradford, West Yorkshire, BD7 1HT, United Kingdom
