Buy With Confidence
At Xenon Bulbs, customer satisfaction is important to us. If you experience any issues with your order, our team will be happy to assist.
Returning an Item
Items must be returned in their original condition, complete with all packaging, accessories and documentation where applicable.
Customers are responsible for ensuring returned goods are packaged safely and returned securely.
We strongly recommend using a tracked delivery service.
Important – Inspect Before Installation
Please inspect and test-fit all products before carrying out:
· Painting
· Preparation work
· Modification
· Customisation
· Permanent installation
We are unable to accept returns for products that have been:
· Painted
· Modified
· Customised
· Installed and altered
· Subject to preparation work
This is particularly important for body kits, spoilers, splitters, lighting products and styling components.
Electrical Products
Due to the nature of automotive electrical products, returns may be refused where products show signs of installation, misuse, tampering or physical damage.
If you are unsure regarding compatibility, please contact us before purchasing.
Incorrect Orders
If you believe you have ordered the wrong item, please contact us as soon as possible.
Our team will do their best to assist before installation takes place.
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or incorrect, please contact us promptly.
Photographs or videos may be requested to assist with diagnosis and claim processing.
Refunds
Once returned goods have been received and inspected, any applicable refund will be processed to the original payment method.
Where returned items show signs of use, damage, missing components or require repackaging, a reasonable deduction may be applied to reflect any reduction in value.
Original shipping costs may not be refundable except where required by law or where the error is ours.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part.
Returned goods remain the responsibility of the customer until safely received by us.
Contact Us
Email: info@xenonbulbs.co.uk
Telephone: 01274 315177
